Open Access Open Access  Restricted Access Subscription or Fee Access

A New Process for Success Management – Bringing order to a typically ad-hoc area

João Eduardo Varajão


It is a fact that an organization’s success is closely linked with its projects’ success. Although there are many studies in literature that focus on different aspects of project success like, for instance, the success factors or the criteria for success assessment, there are only few studies that mention the processes required for success evaluation. Guides and standards, such as PMBOK 5 or ISO 21500:2012, are not exceptions. Given the high importance and complexity of the evaluation of the projects' success, in this article is presented a systematic process model for success management, customizable both for waterfall and agile methodologies.



success; project management; success management; project success; project management success; process; process model


Abe, Seiya, Mizuno, Osamu, Kikuno, Tohru, Kikuchi, Nahomi, & Hirayama, Masayuki. (2006). Estimation of project success using Bayesian classifier. Paper presented at the Proceedings of the 28th international conference on Software engineering, Shanghai, China.

Agarwal, Nitin, & Rathod, Urvashi. (2006). Defining ‘success’ for software projects: An exploratory revelation. International Journal of Project Management, 24(4), 358-370. doi: http://dx.doi.org/10.1016/j.ijproman.2005.11.009

Ahonen, Jarmo J., & Savolainen, Paula. (2010). Software engineering projects may fail before they are started: Post-mortem analysis of five cancelled projects. Journal of Systems and Software, 83(11), 2175-2187. doi: http://dx.doi.org/10.1016/j.jss.2010.06.023

Arviansyah, Spil, T., & Hillegersberg, J. (2015). Development and assessment of an instrument to measure equivocal situation and its causes in IS/IT project evaluation. International Journal of Information Systems and Project Management, 3(3), 25-45.

Atkinson, Roger. (1999). Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria. International Journal of Project Management, 17(6), 337-342. doi: http://dx.doi.org/10.1016/S0263-7863(98)00069-6

Bathallath, S. , Smedberg, Å., & Kjellin, H. (2016). Managing project interdependencies in IT/IS project portfolios: a review of managerial issues. International Journal of Information Systems and Project Management, 4(1), 67-82.

Belassi, Walid, & Tukel, Oya Iemeli. (1996). A new framework for determining critical success/failure factors in projects. International Journal of Project Management, 14(3), 141-151. doi: http://dx.doi.org/10.1016/0263-7863(95)00064-X

Belout, Adnane, & Gauvreau, Clothilde. (2004). Factors influencing project success: the impact of human resource management. International Journal of Project Management, 22(1), 1-11. doi: http://dx.doi.org/10.1016/S0263-7863(03)00003-6

Biehl, Markus. (2007). Success factors for implementing global information systems. Communications of ACM, 50(1), 52-58. doi: 10.1145/1188913.1188917

Cerpa, Narciso, & Verner, June M. (2009). Why did your project fail? Communications of the ACM, 52(12), 130. doi: 10.1145/1610252.1610286

Chaves, M., Araújo, C., Teixeira, L., Rosa, D., Júnior, I., & Nogueira, C. (2016). A new approach to managing Lessons Learned in PMBoK process groups: The Ballistic 2.0 Model. International Journal of Information Systems and Project Management, 4(1), 27-45.

Clarke, Paul, & O’Connor, Rory V. (2012). The situational factors that affect the software development process: Towards a comprehensive reference framework. Information and Software Technology, 54(5), 433-447. doi: http://dx.doi.org/10.1016/j.infsof.2011.12.003

Collins, Adam, & Baccarini, David. (2004). Project Success - A survey. Journal of Construction Research, 05(02), 211-231. doi: 10.1142/S1609945104000152

Cooke-Davies, Terry. (2002). The “real” success factors on projects. International Journal of Project Management, 20(3), 185-190. doi: http://dx.doi.org/10.1016/S0263-7863(01)00067-9

Davis, Kate. (2014). Different stakeholder groups and their perceptions of project success. International Journal of Project Management, 32(2), 189–201. doi: http://dx.doi.org/10.1016/j.ijproman.2013.02.006

Eveleens, J. L., & Verhoef, C. (2010). The rise and fall of the Chaos report figures. Software, IEEE, 27(1), 30-36. doi: 10.1109/MS.2009.154

Fowler, A., & Walsh, M. (1999). Conflicting perceptions of success in an information systems project. International Journal of Project Management, 17(1), 1-10. doi: http://dx.doi.org/10.1016/S0263-7863(97)00063-X

Glass, R. (2005). IT Failure Rates--70% or 10-15%? Software, IEEE, 22(3), 112-111.

Haji-Kazemi, S. , & Bakhshehsi, A. H. F. (2009). Impact of Standards on Project Management. PM World Today(XI).

Hevner, T., Salvatore, T., Jinsoo, P., & Sudha, R. (2004). Design science in information systems research. MIS Quarterly, 28(1), 75-105.

Huysegoms, T., Snoeck, M., Dedene, G. , Goderis, A., & Stumpe, F. (2013). A case study on variability management in software product lines: identifying why real-life projects fail. International Journal of Information Systems and Project Management, 1(1), 37-48.

Hyvari, Iraja. (2006). Success of projects in different organizational conditions. Project Management Journal, 37(4), 31.

Ika, L. A. (2009). Project Success as a Topic in Project Management Journals. Project Management Journal, 40(4), 6-19. doi: 10.1002/pmj.20137

ISO. (2012). ISO 21500:2012 Guidance on project management: International Organization for Standardization.

ISO. (2013). ISO/IEC 19510:2013 - Information technology - Object Management Group Business Process Model and Notation: ISO (the International Organization for Standardization).

Jørgensen, Magne, & Moløkken-Østvold, Kjetil. (2006). How large are software cost overruns? A review of the 1994 CHAOS report. Information and Software Technology, 48(4), 297-301. doi: http://dx.doi.org/10.1016/j.infsof.2005.07.002

Jugdev, Kam, & Muller, Ralf. (2005). A retrospective look at our evolving understanding of project success. Project Management Journal, 36(4), 19.

Khan, S. U., Niazi, M., & Ahmad, R. (2009, 13-16 July 2009). Critical Success Factors for Offshore Software Development Outsourcing Vendors: A Systematic Literature Review. Paper presented at the Global Software Engineering, 2009. ICGSE 2009. Fourth IEEE International Conference on.

Khang, D. B., & Moe, T. L. (2008). Success Criteria and Factors for International Development Projects: A Life-Cycle-Based Framework. Project Management Journal, 39(1), 72-84. doi: 10.1002/pmj.20034

Kuechler, B., & Vaishnavi, V. (2008). On theory development in design science research: anatomy of a research project. European Journal of Information Systems, 2008(17).

Liberato, M., Varajão, J., & Martins, P. (2015). CMMI Implementation and Results: The Case of a Software Company Modern Techniques for Successful IT Project Management: IGI Global.

Lim, C. S., & Mohamed, M. Zain. (1999). Criteria of project success: an exploratory re-examination. International Journal of Project Management, 17(4), 243-248. doi: http://dx.doi.org/10.1016/S0263-7863(98)00040-4

Linberg, Kurt R. (1999). Software developer perceptions about software project failure: a case study. Journal of Systems and Software, 49(2–3), 177-192. doi: http://dx.doi.org/10.1016/S0164-1212(99)00094-1

Lyytinen, Kalle, & Hirschheim, Rudy. (1988). Information systems failures—a survey and classification of the empirical literature: Oxford University Press, Inc.

Marnewick, Carl. (2012). A longitudinal analysis of ICT project success. Paper presented at the Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference, Pretoria, South Africa.

Marques, Guillaume, Gourc, Didier, & Lauras, Matthieu. (2011). Multi-criteria performance analysis for decision making in project management. International Journal of Project Management, 29(8), 1057-1069. doi: http://dx.doi.org/10.1016/j.ijproman.2010.10.002

Martinsuo, M., Hensman, N., Artto, K. A., Kujal, J., & Jaafari, A. (2006). Project-based management as an organizational innovation: Drivers, changes, and benefits of adopting project-based management. Project Management Journal, 37(3), 87-97.

McHugh, Orla, & Hogan, Mairéad. (2011). Investigating the rationale for adopting an internationally-recognised project management methodology in Ireland: The view of the project manager. International Journal of Project Management, 29(5), 637-646. doi: http://dx.doi.org/10.1016/j.ijproman.2010.05.001

McLeod, L., Doolin, B., & MacDonell, S. G. (2012). A Perspective-Based Understanding of Project Success. Project Management Journal, 43(5), 68-86. doi: Doi 10.1002/Pmj.21290

McLeod, Laurie, & MacDonell, Stephen G. (2011). Factors that affect software systems development project outcomes: A survey of research. ACM Comput. Surv., 43(4), 1-56. doi: 10.1145/1978802.1978803

Meskendahl, Sascha. (2010). The influence of business strategy on project portfolio management and its success — A conceptual framework. International Journal of Project Management, 28(8), 807-817. doi: http://dx.doi.org/10.1016/j.ijproman.2010.06.007

Milis, Koen, & Mercken, Roger. (2002). Success factors regarding the implementation of ICT investment projects. International Journal of Production Economics, 80(1), 105-117. doi: http://dx.doi.org/10.1016/S0925-5273(02)00246-3

Milosevic, Dragan, & Patanakul, Peerasit. (2005). Standardized project management may increase development projects success. International Journal of Project Management, 23(3), 181-192. doi: http://dx.doi.org/10.1016/j.ijproman.2004.11.002

Mir, F., & Pinnington, A. (2014). Exploring the value of project management: Linking Project Management Performance and Project Success. International Journal of Project Management, 32(2), 202-217.

Morris, Peter WG. (1997). The management of projects: Thomas Telford.

Murphy, T., & Cormican, K. (2015). owards holistic goal centered performance management in software development: lessons from a best practice analysis. International Journal of Information Systems and Project Management, 3(4), 23-36.

OGC. (2009). Managing successful projects with PRINCE2. OGC – Office of Government Commerce, Crown, Norwich, UK.

OMG. (2015). OMG Unified Modeling Language: Object Management Group, Inc.

Paiva, A., Varajao, J., Dominguez, C., & Ribeiro, P. (2011). Key aspects in the assessment of success in software development projects. Is there a realationship with what is considered in other industries? Interciencia, 36(3), 200-204.

Pankratz, O., & Basten, D. (2014). Ladder to success - eliciting project managers’ perceptions of IS project success criteria. International Journal of Information Systems and Project Management, 2(2), 5-24.

Papke-Shields, Karen E., Beise, Catherine, & Quan, Jing. (2010). Do project managers practice what they preach, and does it matter to project success? International Journal of Project Management, 28(7), 650-662. doi: http://dx.doi.org/10.1016/j.ijproman.2009.11.002

Pinto, Jeffrey K., & Prescott, John E. (1988). Variations in Critical Success Factors Over the Stages in the Project Life Cycle. Journal of Management, 14(1), 5-18.

Pinto, Jeffrey K., & Slevin, Dennis P. (1988). Critical Success Factors in Effective Project Implementation Project Management Handbook (pp. 479-512): John Wiley & Sons, Inc.

PMI. (2013). A Guide to the Project Management Body of Knowledge (PMBoK® Guide) (5th ed.). Newton Square, PA: Project Management Institute.

Ribeiro, P., Paiva, A., Varajão, J., & Dominguez, C. . (2013). Success Evaluation Factors in Construction Project Management - Some evidence from medium and large Portuguese companies. KSCE Journal of Civil Engineering, 17(4).

Savolainen, P., Ahonen, J. J., & Richardson, I. (2012). Software development project success and failure from the supplier's perspective: A systematic literature review. International Journal of Project Management, 30(4), 458-469. doi: DOI 10.1016/j.ijproman.2011.07.002

Secchi, P., Ciaschi, R., & Spence, D. (1999). A concept for an ESA lessons learned system. Paper presented at the Proceedings of Alerts and Lessons Learned: An effective way to prevent failures and problems, Netherlands.

Shenhar, Aaron J., Dvir, Dov, Levy, Ofer, & Maltz, Alan C. (2001). Project Success: A Multidimensional Strategic Concept. Long Range Planning, 34(6), 699-725. doi: http://dx.doi.org/10.1016/S0024-6301(01)00097-8

StandishGroup. (1995). Chaos Report 1995: Standish Group.

StandishGroup. (2010). Chaos Summary for 2010. from http://insyght.com.au/special/2010CHAOSSummary.pdf

Sydow, J., Lindkvist, L., & DeFillippi, R. (2004). Project-Based Organizations, Embeddedness and Repositories of Knowledge: Editorial. Organization Studies, 25(9), 1475-1489.

Thomas, Graeme, & Fernández, Walter. (2008). Success in IT projects: A matter of definition? International Journal of Project Management, 26(7), 733-742. doi: http://dx.doi.org/10.1016/j.ijproman.2008.06.003

Thomas, J., & Mullaly, M. (2007). Understanding the value of project management: First steps on an international investigation in search of value. Project Management Journal, 38(3), 74-89.

Tsirakidis, P., Ko, x, bler, F., & Krcmar, H. (2009, 13-16 July 2009). Identification of Success and Failure Factors of Two Agile Software Development Teams in an Open Source Organization. Paper presented at the Global Software Engineering, 2009. ICGSE 2009. Fourth IEEE International Conference on.

Turner, R. (2004). Five necessary conditions for project success. International Journal of Project Management, 22(5), 349-350. doi: http://dx.doi.org/10.1016/j.ijproman.2004.02.001

Van Der Westhuizen, Danie, & Fitzgerald, Edmond P. (2005). Defining and measuring project success. Paper presented at the European Conference on IS Management, Leadership and Governance.

van Hillegersberg, J., & Koenen, S. (2016). Adoption of web-based group decision support systems: experiences from the field and future developments. International Journal of Information Systems and Project Management, 4(1), 49-64.

Varajão, J. (2016). Success Management as a PM knowledge area - work-in-progress. Procedia - Computer Science, 94.

Varajão, J., & Cruz-Cunha, M. (2013). Using AHP and the IPMA Competence Baseline in the project managers selection process. International Journal of Production Research, 51(11), 3342-3354.

Varajão, J., Domingues, C., Ribeiro, P., & Paiva, A. (2014). Failures in software project management–are we alone? A comparison with construction industry. The Journal of Modern Project Management, 2(1).

Varajão, J., Dominguez, C., Ribeiro, P., & Paiva, A. . (2014). Critical success aspects in project management: similarities and differences between the construction and software industry. Technical Gazette, 21(3), 583-589.

Varajão, J., & Trigo, A. (2016). Evaluation of IS project success in InfSysMakers: an exploratory case study. Paper presented at the International Conference on Information Systems (ICIS), Dublin, Ireland.

Wateridge, John. (1998). How can IS/IT projects be measured for success? International Journal of Project Management, 16(1), 59-63. doi: http://dx.doi.org/10.1016/S0263-7863(97)00022-7

White, Diana, & Fortune, Joyce. (2002). Current practice in project management — an empirical study. International Journal of Project Management, 20(1), 1-11. doi: http://dx.doi.org/10.1016/S0263-7863(00)00029-6

Whitty, Stephen Jonathan. (2005). A memetic paradigm of project management. International Journal of Project Management, 23(8), 575-583. doi: http://dx.doi.org/10.1016/j.ijproman.2005.06.005

Yalaho, A., & Nahar, N. (2010, 18-22 July 2010). Key success factors for managing offshore outsourcing of software production using the ICT-supported unified process model: A case experience from Finland, India, Nepal and Russia. Paper presented at the Technology Management for Global Economic Growth (PICMET), 2010 Proceedings of PICMET '10:.

Yeo, K. T. (2002). Critical failure factors in information system projects. International Journal of Project Management, 20(3), 241-246. doi: http://dx.doi.org/10.1016/S0263-7863(01)00075-8

Full Text: PDF


  • There are currently no refbacks.


The Journal of Modern PM (ISSN: 2317-3963) | info@journalmodernpm.com