Design and Project Lifecycle

Life cycle oriented design of technical Product-Service Systems

Abstract

Technical services such as maintenance, retrofitting, refurbishing or user training can significantly influence the economic and ecologic performance of high quality investment goods, thus providing new and advanced user benefits. In order to systematically exploit these potentials the interrelations between physical products and non-physical services need to be considered proactively, resulting in the necessity for integrating corresponding product and service design processes. For this reason, a process for the systematic design of product related technical services is introduced that upon its modularization represents a promising starting point for linkage with corresponding product design processes. Life cycle oriented design of technical Product-Service Systems is thus supported. The presented concept is finally illustrated by means of an example from the investment goods industry.

Keywords

  • Life cycle engineering;
  • Process modularization;
  • Integration of product and service design processes;
  • Investment goods industry
Corresponding author. Tel.: +49 631 205 2617; fax: +49 631 205 3238.

Prof. Dr.-Ing. Jan C. Aurich studied Mechanical Engineering at the University of Hannover and Colorado State University, USA. From 1990 to 1995, he was research assistant at the Institute for Manufacturing Technology and Machine Tools of the University of Hannover, where he was heading the computer-aided design and process planning group from 1993 to 1995. From 1995 to 2002, Prof. Aurich has been working in various executive positions in production and development at DaimlerChrysler AG. Currently, he is Professor of Manufacturing Engineering and Production Management at Kaiserslautern University of Technology and Director of the Production Technology Center Kaiserslautern.

Christian Fuchs studied Civil Engineering and Economics. As a Fulbright scholar, he received the Master’s degree in Civil Engineering at the University of Delaware, USA in 2000. This was followed by a post-graduate degree in economics from the University of Kaiserslautern in 2002. Since then, he is a research assistant at the Institute for Manufacturing Engineering and Production Management of Prof. Dr.-Ing. Jan C. Aurich. During scientific as well as industrial cooperation projects, he works on topics pertaining to Service Engineering and Life Cycle Engineering with special emphasis on systematic design processes for technical Product-Service Systems.

Dr.-Ing. Christian Wagenknecht studied Industrial Engineering at the Berlin University of Technology, Germany and the University of Michigan, Ann Arbor, USA. From 2000 to 2002 he has been working as a research assistant at the Institute for Manufacturing Engineering and Production Management of Prof. Dr.-Ing. Jan C. Aurich. In 2003, he became senior engineer at the same institute as a deputy head. His focus of scientific work lies on the development of modular and collaborative production systems and processes particularly taking account of appropriate information systems and technologies. In 2004 he earned his PhD for the work on modular process design concepts for manufacturing.

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